How to implement successful e-Government: Case study of Sultanate of Oman

Muatasim Al Salmi(1*), Shahimi Mohtar(2), Norlena Hasnan(3),


(1) School of Technology, Management and Logistics (STML), Universiti Utara Malaysia (UUM), Malaysia
(2) School of Technology, Management and Logistics (STML), Universiti Utara Malaysia (UUM), Malaysia
(3) School of Technology, Management and Logistics (STML), Universiti Utara Malaysia (UUM), Malaysia
(*) Corresponding Author

Abstract

Every government is seeking to provide the best services to its country to achieve efficiency and accepted performance.  This goal could be achieved by improving the service performance of the entire sectors in society.  Revealing key questions of e-government implementation and planning factors that would affect the success of e-Government is the study priority goal.  Hence, the purpose of this research is to investigate and explore the factors that drive the e-government implementation and adoption that would affect the government performance. Finally, a case study using a secondary data from UN data along with study outcomes with recommendations as guidance for e-government projects in Sultanate of Oman is illustrated. 

Keywords

G2C, G2G, G2B, e-government, ICT

Full Text:

PDF

References

Al Musawi, A.S., 2012, CHAPTER-22 eLEARNING IN OMAN.

Al-Busaidy, M. and El-Haddadeh, R., 2011. Evaluating e-governemnt implementation using an institutioal perspective: a case study of oman. In ECIS.

Al-Gharbi, K. and Al-Kindi, A., 2010. E-Government Initiative in the Sultanate of Oman: The Case of Ubar. International Journal of Technology Diffusion (IJTD), 1(1), pp.70-74.

AlRahbi, T., 2011. Digital Oman Strategy and e-Government (e-Oman). Sultanate of Oman, ITA, Presented on, 21.

Al-Zu'bi, M.I.S., 2012. Electronic government adoption model among business organizations in Jordan (Doctoral dissertation, Universiti Utara Malaysia).

Ambrose, P. and Johnson, G., 1998. A trust based model of buying behavior in electronic retailing. AMCIS 1998 Proceedings, p.91.

Aurelia, T.S., 2017. Reflections on the possibility of using statistical analysis science and innovation in the republic of moldova. International Business and Accounting Research Journal, 1(1), pp.9-17.

Beer, W., 2011. Cybercrime: Protecting against the Growing Threat. Global Economic Crime Survey, retrieved February, 30, p.2012.

Bertot, J.C., Jaeger, P.T. and McClure, C.R., 2008, May. Citizen-centered e-government services: benefits, costs, and research needs. In Proceedings of the 2008 international conference on Digital government research (pp. 137-142). Digital Government Society of North America.

Gilmore, A. and D’Souza, C., 2006. Service excellence in e-governance issues: An Indian case study. JOAAG, 1(1), pp.1-14.

Hirschfeld, B., 2012. Global Thesis Update: Technology and the Arab Spring, retrieved April 11, 2012 from http://worldperspectivesprogram. wordpress. com/2012/04/12/global (Doctoral dissertation, thesis-updatetechnology-and-the-arab-spring).

Ibrahim A, Yazici, A.; Mishra, A.; and Arifoglu, A, 2005, : A international view and an empirical evaluation of some attributes of citizens Government Information Quarterly, Volume 22, Issue 2, 2005, Pages 239-257

Kiow, T.S., Salleh, M.F.M. and Kassim, A.A.B.M., 2017. The determinants of individual taxpayers’ tax compliance behaviour in peninsular malaysia. International Business and Accounting Research Journal, 1(1).

Lee, M.C, 2010, explaining and predicting users’ continuance intention toward e-learning: an extension of the expectation–confirmation model, computers & education 54:506–516.

Mohammed, S.A. and Sriram, B., 2014. Major challenges in developing a successful e-government: A review on the Sultanate of Oman.

Naqvi, S.J., Al-Shihi, H. and Ali, S., 2011. Mobile services in Oman: A feedback on SMS-parking service. Proceedings of Informing Science & IT Education (InSITE-2011), pp.18-23.

Natalia, P. and Aurelia, T.S., 2017. The Main Directions of The Scientific Reform in Republic of Moldova. International Business and Accounting Research Journal, 1(1), pp.44-54.

NCSI, 2014. National center for statistics and information. [Online] available at: [accessed 20 April 2015].

Osman, M.E.T., 2010. Educational Portal in Oman: Toward a connected community. AMARABAC, SQU, Sultanate of Oman.

Reddick, C.G. ed., 2010. Citizens and E-Government: Evaluating Policy and Management: Evaluating Policy and Management. IGI Global.

Rokhman, A., 2011. E-Government adoption in developing countries; the case of Indonesia. Journal of Emerging Trends in Computing and Information Sciences, 2(5), pp.228-236.

Roscoe, J.T., 1975. Fundamental research statistics for the behavioral sciences [by] John T. Roscoe. New York, NY: Holt, Rinehart and Winston.

Serageldin, I., 2011. Science and the Arab spring. Issues in Science and Technology, 27(4), p.27.

Söylemez, A.O., 2017. Volatılıty Spıllovers from The Internatıonal Capıtal Inflows to Economıc Growth in Turkey. International Business and Accounting Research Journal, 1(1), pp.18-25.

Suryanto, T., (2016), Islamic Work Ethics and Audit Opinions: Audit Professionalism and Dysfunctional Behavior as Intervening Variables, Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah (Journal of Islamic Economics), 8(1), 49 – 64. P-ISSN: 2087-135X; E-ISSN: 2407-8654

Tamara Almarabeh and Amer AbuAli, 2010, A General Framework for E-Government: Definition Maturity Challenges, Opportunities, and Success, EuroJournals Publishing, Jordan

UN Economic and Social Council, 2012, Enhancing the capacity of public management to implement the United Nations Millennium Declaration, Status of and trends in the development

UNDP, 2010, United Nations Global EGovernment Survey 2010, retrieved February 18, 2015 from http://www2.unpan.org/egovkb/documents/2010/E_Gov_2010_Complete.pdf.

UNDP, 2012, United Nations EGovernment Survey 2012: eGovernment for the People, retrieved February 18, 2015 from http://www2.unpan.org/egovkb/global_reports/12report.htm. No. 2, pp. 449-472.

Xin-jian, L.W.D.S., 2008. Integration Framework of Multi-source Heterogeneous Spatial Information Based on Web Services [J]. Microcomputer Information, 21, p.010.

Yüksel, S., 2017. The impacts of research and development expenses on export and economic growth. International Business and Accounting Research Journal, 1(1), pp.1-8.

Article Metrics

Abstract : 273 times
PDF : 307 times
DOI: http://dx.doi.org/10.15294/ibarj.v1i2.25

Refbacks

  • There are currently no refbacks.




Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.